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REFUND POLICY
Your 100% satisfaction is important to us. We are very confident in our products
Non-quality problem return policy
1. We accept returns or exchanges for new, unused and resale items within 30 days from the date the package is signed for. (Buyer to bear the return shipping)
2. Please check your order immediately upon arrival. If you decide you need a return or exchange, please email us your order number, phone number and who you are returning the item to. We will then email you a return authorization document with return instructions. Do not return product before following these steps
3. Clearance items, custom-made items (including plug-in lighting or items of any specified color), second-hand items without original packaging, or resold for any reason are considered final sale items and will not be returned.
4. When and how will I be compensated?
Products correctly returned according to these guidelines are eligible for a refund in the form of a refund to the original method of payment. Returned goods will be inspected before the letter of credit is issued. Once the return is received and processed, we will credit your total purchase price (excluding shipping, handling and restocking charges above). Keep in mind that the time it takes for credit card companies to issue credit varies.
Quality problem return policy
1. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or keep the evidence and contact us as soon as possible.
2. If the product is damaged during the warranty period, we will send accessories for free. If it cannot be repaired, you can send it back to replace the product (the buyer bears the round-trip freight)
Non-quality problem return policy
1. We accept returns or exchanges for new, unused and resale items within 30 days from the date the package is signed for. (Buyer to bear the return shipping)
2. Please check your order immediately upon arrival. If you decide you need a return or exchange, please email us your order number, phone number and who you are returning the item to. We will then email you a return authorization document with return instructions. Do not return product before following these steps
3. Clearance items, custom-made items (including plug-in lighting or items of any specified color), second-hand items without original packaging, or resold for any reason are considered final sale items and will not be returned.
4. When and how will I be compensated?
Products correctly returned according to these guidelines are eligible for a refund in the form of a refund to the original method of payment. Returned goods will be inspected before the letter of credit is issued. Once the return is received and processed, we will credit your total purchase price (excluding shipping, handling and restocking charges above). Keep in mind that the time it takes for credit card companies to issue credit varies.
Quality problem return policy
1. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or keep the evidence and contact us as soon as possible.
2. If the product is damaged during the warranty period, we will send accessories for free. If it cannot be repaired, you can send it back to replace the product (the buyer bears the round-trip freight)